Down Royal – Future Ticketing

Down Royal Racecourse

“From the start the Future Ticketing team were highly responsive and knowledgeable and our system went live within 48 hours meaning we could very quickly commercialise new revenue streams and engage new customers.

At Down Royal our brand and our sponsors’ brand are front and centre of everything we do and it was a great bonus that Future Ticketing were able to work with our current website to matching our brand guidelines and provide a quick and intuitive customer journey which generated exceptional conversion rates. “

Emma Meehan, CEO Down Royal Racecourse

Down Royal is modern racecourse with a rich racing history dating back to 1685.

The racecourse hosts both Flat and National Hunt fixtures and highlights include the Northern Ireland Festival of Racing and the Ulster Derby.

In total the racecourse hosts 11 colour and enjoyable race meeting each year.

In 2018, new CEO Emma Meehan was looking at ways to increase commercial revenue and increase engagement with current and new racegoers.

Implementing the Future Ticketing platform saw an immediate increase in revenue and a significant increase in customer satisfaction.

This included:

a large increase in online sales for general admission and hospitality
increase in advanced revenue with the added benefit of this revenue immediately going into the bank
Smoother communication increasing levels of service by real time reporting and access control information for hospitality guests being communicated to entrance, hospitality and catering teams
an increase in Annual Membership numbers