Manage capacities on standing and seated areas with elegant interactive seating plans. Improve the fan experience using tools such as “view from seat”, or helpful icons to show disabled seating, restricted view or toilets.

Information on access control in real-time is a crowning feature of Future Ticketing that will relieve pressure on staff and fans on match day. Our scanners read barcodes ‘live’ at your event to prevent fraudulent tickets from gaining entry. Scanners alert staff to different ticket types such as concession or VIP tickets.

You can create permissions to allow selected users, including Police or Health and Safety Officers, to log-on and view live scanning figures by entry point or by individual scanner.

We provide seamless integration with multiple access control partners for turnstiles. You can lockdown the location of your scanners to scan tickets by stand or type. This means that if an away fan tries to get into the home stand or a ticket holder for Turnstile 2, tries to get through Turnstile 1, the ticket scans as not valid for this section and your staff can direct the fan to the correct entry point.

Create a bespoke and branded Digital Ticketing App to allow customers to share tickets with their Friends and Family Members. Get to know each customer in your stadium including hospitality or corporate customers by collecting the email addresses of each ticket holder. Customers can also add their tickets to their Google or Apple Wallet in advance of the event.

Our Season Ticket functionality is flexible and easy to set-up. The invaluable data you gather around season ticket holders will help you to increase loyalty and fan engagement.

Season Ticket set-up options:

• Choose specific seats for all home games
• Locked scanner locations for selected turnstiles
• Exclusive windows for season ticket renewals
• Discounts across merchandise
• Food and beverages at the ground
• Set specific age ranges for different prices of season tickets
• Both digital and printed templates for season tickets.
• Analyse scanning data to engage low attendance fans or analyse multiple match buyers to convert to season ticket holders. 

Your brand is as important to us, as it is to you. So we make sure the purchase journey for fans with Future Ticketing is quick and easy, with your brand integrity in-tact throughout. Your customer remains on your website throughout the transaction, allowing you to track analytics and conversions with no third-party redirects.

With our API-first ticketing solution, clients can collect data from all their third parties to create a unified customer view. This comprehensive perspective provides insights into demographics, preferences, and spend per head which are essential for designing targeted marketing campaigns and personalised fan experiences. Analyse your customer database using any of our multiple integrations including: Mailchimp, Campaign Monitor, Google Analytics, Two Circles and Activity Stream.

Our system comes with built in CRM (Customer Relationship Management) functionality allowing you to develop profiles of your customers purchasing habits. Customise your e-tickets with essential event day advice to customers about entry points, public travel, sponsor information or local food and drink partners.

Maximise the Future Ticketing software and create and sell off-field events such as hospitality, tours, Summer Camps, Christmas parties and grottos, Halloween events, merchandise, all while keeping your data in one central location.

Our convenient ‘Event Schedule’ feature allows you to set monthly, weekly or daily events, and timeslots to suit engagements of any duration such as half hourly, hourly or half-days.

Gather invaluable insight into the purchasing behaviour of fans by tracking their spend-per-head. A fan that purchases an Adult season ticket and six months later buys a Child’s summer camp place could be an ideal candidate for season ticket or match-day sales. Future Ticketing will allow your club to identify these marketing opportunities.

Our seating plan software gives you full control to construct all kinds of spaces, from dining areas to finer detailed table plans. Furthermore, you can prompt customers to maximise a single purchase journey and while buying tickets also order their meals in advance.

Use our ‘Additional Fields’ for bespoke information. For example, if offering a Santa’s Grotto you can gather booking information on each child’s gender, age, and what they have asked Santa for. This information allows you to brief Santa in advance and create an unforgettable experience. Gather dietary requirements for customers who have purchased hospitality tickets or for Season Ticket Renewals gather a customer’s Date of Birth, Accessibility Requirements and Delivery address. This valuable data also allows you to understand your audiences for future engagement and planning.

If your club organises summer camps or other events for children, use our ‘Additional Fields’ functionality to collect information such as name of child, date of birth, allergies/medication, next of kin and kit size. You have the added ability to set up a signature waiver field for a parent/guardian to give their authorisation.

Data collected is stored and used whenever and wherever you need it. For example: send kit sizes to your colleagues, or alert camp coordinators on medical issues of children. You have this data at your fingertips through the extensive reporting section of the Future Ticketing dashboard.

As a Future Ticketing client you will partner with a Client Success Manager experienced in the Football sector. Your success is our success so we stand out from the crowd by committing to be onsite with you even during season ticket renewal day.

Our team members will offer advice and help to get your organisation up and running with the Future Ticketing system. They provide all the requisite training and explain the benefits of our extensive features to help you increase sales, revenue and customer engagement.

They can also assist with your digital development to make best use of data, analytics, insights and the multiple integrations with third party systems you will be able to access.

As a client you can access our 24/7 support portal with Live Chat functionality, a knowledge base of Frequently Asked Questions, video tutorials, latest features and news items.

Offering supporters the opportunity to expand their network for match attendance with a “Friends and Family” membership really amplifies fan engagement. Benefits include:

• Sharing season tickets
• Buying multiple tickets on a single membership number
• Access to sold-out fixtures
• Allowing persons on a network to purchase tickets on behalf of the supporter
• Access to limited away games’ tickets for the Friends and Family network.